Terms and Conditions

 

Pricing Policy

Prices contained in this website are A$ (Australian Dollars) excluding shipping and handling charges which will be added to the final price if applicable.  (NB. the currency conversion tool on the website  provides an indication of the price in the currency selected, however, the actual converted price may vary from this at the time purchased according to the rate applied by paypal or eway)

Orders exceeding A$100.00 in value will be shipped free of charge ( This does not apply to wholesale orders).

Orders will be processed once payment has been cleared into our account and will be shipped within 24 hours for normal business days.  Payments received over a weekend or public holiday will require an additional business day for processing.

Laloom has a ‘no hassles’ return policy

Shopping online should be exciting, fun and hassle free!
We understand that items you desired and have purchased may not ‘just’ be what you envisaged when shopping online, so we are here to help.

If for any reason you are not happy with your purchase you may return it for exchange or refund,  the only conditions that need to be complied with are:

Notify us by email of your intention to return the garment within 14 days of your receipt of the order.
Click here to notify us by email

The garment must be returned in the original condition, unworn, and unwashed with all labels and swing tags attached and in the original packaging.

The garment must be returned by reliable mail service, we recommend registered post, at the customer’s expense.  (If Garment is deemed faulty, Laloom will reimburse the said shipping costs) Laloom cannot refund or exchange an item until such time as the item being returned has been received by Laloom.

The garment must be returned within 28 days of customers receipt together with proof of purchase.

If you wish to exchange an item for another, Laloom will ship the replacement item free of charge (within Australia)

Address for RETURNS and Exchange of item:

LALOOM
6 Pearl Street
COOROY    4563   QLD

Payment

We have two methods of accepting payment.

 Eway gateway. A secured payment gateway backed by the National Australia Bank. This payment gateway accepts Visa and Mastercard.

Payment via PayPal.  We have chosen this method of payment as it is free for customers to join PayPal and payment is safe, secure and reliable.  You may also pay by credit card on paypal without having to open a paypal account.  For further details on the payment security offered by paypal and the paypal privacy policy, please refer to the paypal website.

Once payment has been made the goods purchased will be dispatched within 24hours for normal business days.  Payments received over a weekend or public holiday will require an additional business day for processing.

If for some reason a customer wishes to make a purchase and is unable to make payment through either payment gateway, then please contact LALOOM by email, admin@laloom-kaftans.com.au and we will process the order manually.

Laloom privacy policy

GB & AJ Gleadhill ABN: 98781626996 (referred to as “Laloom”, “we”, “our” and “us”) recognises that the privacy of your personal information is important to you.  Unless you directly give us consent to do otherwise, we will only collect and use your personal information as set out below.  Laloom abides by the National Privacy Principles (or from 14 March 2014 “Australian Privacy Principles”) contained in the Privacy Act 1988 where you are an Australian user, or the Information Privacy Principles contained in the Privacy Act 1993.

This Privacy Policy outlines how Laloom will handle and manage personal information we collect about you.  As we collect personal information online through www.laloom-kaftans.com.au (our website) this Privacy Policy also applies to your use of the Laloom website.  By providing your personal information to us and by using our website, you consent to the collection of your personal information by Laloom and its use and disclosure in accordance with this Privacy Policy.

What information do we collect?

We may collect certain types of personal information from you.  Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number), and email address.  We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.

Why we collect personal information and consequences of not providing it to us?

Generally, we collect personal information about customers to provide a range of products and services, to meet our obligations to you and to enable us to conduct our business.  We also collect personal information so you can enter a competition or so you can receive style updates, exclusive offers and promotions, pre-sale event invitations and personalised offers based on your shopping preferences and to communicate with Laloom by e-mail, telephone or writing.
If you do not supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry.

How do we collect and hold your personal information?

We may collect personal information in a number of ways including:

  • when you contact us with an enquiry;
  • through our website:
  • place an online order with us
  • subscribe to the Laloom newsletter
  • enter a competition
  • rate and review a Laloom product
  • access and/or use our website; and
  • through any social media platform upon which you engage with us.

Generally, personal information is collected directly from you at the time you make a purchase, register as a Laloom customer through our website or when you have other dealings with us.  In some instances, we may collect personal information about you from someone else.  For example, someone may give us your name and address if they have purchased a Laloom gift for you and wish us to deliver the gift to you.  If you provide us with personal information of another individual you agree to take reasonable steps to ensure that the individual is made aware of the matters set out in this Privacy Policy.

How do we use your personal information?

We collect your personal information to keep you up to date with any important changes to our website including our products and services, to notify you of special events, promotions and offers that may be of interest to you (including by email and SMS), to send you our newsletter, to respond to your queries and to help Laloom manage and enhance its products and services.  We also collect your personal information to allow us to manage and fulfil any orders you place with us including delivering any gifts purchased by you.

Sharing information with third parties

Laloom does not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent.
Laloom may, however, disclose your personal information to:

  • service providers or persons who perform functions on our behalf, for example, mailing services,  distribution services, IT services, data analysis, research, advertising or consultancy services;
  • organisations who are involved in a competition run by Laloom;
  • law enforcement agencies in relation to a suspected breach of any law;
  • our professional advisers;
  • regulatory authorities;
  • anyone else to whom you authorise us to disclose it.

Where Laloom makes such disclosures, we require these organisations to agree to comply with the Privacy Act.

Laloom may from time to time publish information on our website or social media page about certain customers.  However, this information will be limited to the customers first name, and city or state of residence.  Where we conduct competitions on our website, or through social media, the terms and conditions of the competition will include their own privacy provisions.

Cross-border disclosure of personal information (Users in Australia Only)

Some of Laloom’s third party contractors and service providers may perform certain services overseas and as a result, your personal information may be disclosed to a recipient in a foreign country.  For example, we may use a server hosted overseas to store data including your personal information.  Under Australian privacy laws, we must take reasonable steps, in the circumstances, before personal information is disclosed to an overseas recipient to ensure that the overseas recipient does not breach Australian privacy laws in relation to that information (“the Obligation“).
The Obligation does not apply if you consent to the disclosure of your personal information to an overseas recipient.
By supplying personal information to us, you consent to the disclosure of your personal information to an overseas recipient and agree that the Obligation does not apply.

How can I review my choices about receiving promotional communication?

At Laloom we want to communicate with you only if you want to hear from us.  If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.

How long will you keep my personal information for?

Any information that we no longer require is destroyed securely.  An exception to this may be retention of the information for data analysis.  However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.

How can I access my personal information?

Under the Privacy Act, you have a right to seek access to information which Laloom holds about you.  You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.  While Laloom takes all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information or if you wish to access the information Laloom holds about you by  writing to:  Laloom, 6 Pearl Street, Cooroy  QLD 4563

How secure is your personal information?/Online ordering security?

Protecting your personal and order information is a priority at Laloom and we take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.

We use Paypal to receive payments received during the ordering and purchasing process.  When a purchase has reached checkout, the payment is then diverted to the paypal website for processing, this is where all credit card information and payment details are collected.  You should refer to the paypal website to review the security and privacy policy relating to their collecting your payment details.

Links to other websites

Sometimes our website may contain a link to third party websites.  Laloom is not responsible for the content or material contained in or obtained through, any third party website or for the privacy practices of the third party website.  We suggest that you review the privacy policy of each website that you visit.

How can I contact Laloom?

If you have any questions or complaints about how we handle your personal information, you can contact our Customer Care Team during business hours on 0457 669 220 from Australia, or email admin@laloom-kaftans.com.au. Any complaints notified to us will be considered within 21 days and responded to.  We will always endeavour to resolve any complaint to your satisfaction.

National Privacy Commissioner

If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the relevant Privacy Commissioner on:
Australia: Tel: 1300 363 992 or email: privacy@privacy.gov.au

Changes to this Privacy Policy   

This is our current Privacy Policy outlining our personal information management practices.  This Privacy Policy replaces any other privacy policy published by us to date.  We may vary this policy at any time. If any changes to these policies occur, we will notify our customers by updating this section of our website.